Senior Fulfillment Excellence Manager
Bigblue
Paris, France
Posted on Jun 18, 2025
📍 Paris | Full-time | Bilingual (🇬🇧 & 🇫🇷)
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
Description
At Bigblue, warehouse operations are the heartbeat of our promise to merchants. As Fulfillment Excellence Lead, your mission is to ensure our fulfillment engine runs faster, leaner, and more consistently — while paving the way for scalable growth.
You will lead continuous improvement efforts, standardize best practices across our partner warehouses, and steer key mid-term projects that enable us to handle more volume at lower cost — all while partnering closely with our Product & Tech teams to shape the evolution of our in-house WMS.
This is a hands-on, high-impact role, reporting to the Head of Fulfillment, and working cross-functionally with Operations, Product, and Data.
What you'll do
🛠️ Lead continuous improvement across our fulfillment network: identify inefficiencies, analyze performance data, and implement solutions to boost productivity, accuracy, and throughput.
📘 Define and scale best practices: build and deploy playbooks and SOPs across our 8 warehouses to ensure consistent execution and operational excellence.
📊 Drive process standardization and scalability: make sure we’re set up to handle 5x the volume tomorrow
🗺️ Own and deliver strategic, mid-term projects: from layout optimization to new process rollouts, lead initiatives that reshape how we operate at scale.
🤝 Act as the ops point of contact for our Product & Tech teams: gather and structure operational feedback to help shape our in-house Warehouse Management System features. Coordinate rollouts and change management across sites.
📈 Monitor performance & drive accountability: set clear targets, build dashboards, and make sure improvement sticks.
🌍 Be a force for progress: support a culture of excellence in our partner network, empowering operators and site leads to reach new performance levels.
Requirements
— 4–7 years experience in fulfillment, supply chain, or operational excellence roles — ideally in e-commerce or 3PL environments.
— Strong track record leading continuous improvement projects (Lean, Six Sigma, or equivalent mindset).
— Confident working with data to identify root causes, define success metrics, and validate impact (Excel, BI tools; SQL is a plus).
— Comfortable managing cross-functional projects across multiple sites and stakeholders.
— Experience collaborating with product/tech teams on internal tools or WMS improvements is a big plus.
— Naturally structured and organized — you bring clarity and rigor to complex projects.
— You lead through influence: a great communicator, a great listener, and a trusted partner on the floor.
— Fluent in French and English (spoken and written); Spanish is a plus.
Why join Bigblue
✨ Impact: Be at the center of strategic decisions, working directly with the founders to shape Bigblue’s future.
💙 Founders-led company with an innovative, caring culture.
🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
🧘♀️ ClassPass membership for fitness & wellness.
🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
🩺 100% health insurance coverage with Benefiz.
Ready to play a key role at the heart of Bigblue’s growth story?
👉 Apply now and help us build the future of e-commerce logistics.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description,n if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.