caravelo
Review and categorize incoming tickets from clients, identifying priority and urgency levels.
Distinguish between incidents, service requests, and tasks that should be escalated to the Project Management or Engineering teams.
Track each case until resolution, ensuring clarity, accuracy, and follow-up.
Help improve support processes, documentation, and workflows.
Use Excel (vlookup, pivot tables, etc.) to quantify the impact of incidents and support decision-making.
Analyze databases at a basic level (e.g., using SQL queries or reading logs) to identify affected records or patterns.
Provide clear summaries or reports when escalation is needed.
Understand how changes in one system impact others across our platform.
Collaborate with internal teams to find solutions, prevent recurrences, and document outcomes.
Communication & Coordination
Communicate effectively with airline clients about ticket progress, resolutions, and next steps.
Escalate issues internally to the appropriate teams, understanding each department’s scope and responsibilities.
Maintain transparent and professional communication at all stages of the support process.
Knowledge & Process Improvement
Become an expert in Caravelo’s systems, understanding how our products and subscription plans operate for each customer.
Contribute to documentation and internal knowledge bases to keep procedures up to date.
Suggest improvements in workflows or communication processes when inefficiencies are identified.
Organized and structured – you know how to prioritize, document, and follow through.
Analytical mindset – you like understanding how things work and solving practical problems.
Tech-comfortable – you’re confident navigating tools, databases, and configurations.
Communicative and collaborative – you can explain issues clearly and coordinate across teams.
Curious and proactive – you learn fast and notice when something can be improved.
Reliable and consistent – you bring stability and structure to daily operations.
Strong English skills – you can communicate effectively in an international environment
Engineering background (preferred) – ideally, you hold a degree in Engineering or a related technical field.
Competitive Salary: Fair compensation according to your experience and contribution.
Coverflex Card: Use it for restaurants, transportation, childcare, and even health insurance - tax-free!
Gym Discount: Stay active with our partnered gym plan.
Tech Tools Budget: Receive €150 after your probation period to spend on tech tools or equipment of your choice.
Flexible Schedule: Standard hours are from 8:00 to 17:00 or 9:00 to 18:00, but flexibility is part of how we work.
Work-from-Home Fridays: Enjoy remote Fridays to focus from wherever you prefer.
Team Events: Fun company gatherings every three months and two team-building events per year.
Great People & Good Vibes: Work in a supportive environment where collaboration and balance matter.
At Caravelo, your work will be seen, valued, and celebrated. You'll shape technology that redefines travel, while growing your career in a company that puts people first and inside and out.
We are also proud to be an inclusive, equal opportunity employer.
Are you ready to help us build the future of travel? Let’s talk.