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Customer Success Manager



Madrid, Spain
Posted on Tuesday, June 11, 2024
Embat was born to design the best way for medium and large sized enterprises to plan their finances and monitor their cash flow in real time.

We are building a financial management platform that allows them to understand what has happened in the past, track what is happening today and forecast the future of their businesses.

Our mission is to build a product that leverages technology and excellent client experience to empower our clients to make the best business decisions by accessing the best financial information, 100x more efficiently than using Excel files.

Our solution translates into savings of up to 75% of the time that financial teams spend on manual tasks. This allows them to focus on what matters most: making a greater impact within their organization and achieving a better balance between personal and professional life.

Our platform is already the trusted treasury management software of a large number of medium and large-sized corporates in Europe.

Composed of a fantastic team of people of 70+ members with different backgrounds and nationalities.

Backed by reputable international investors with the ambition to make Embat global and a great place to work! We are backed by top-tier international VCs.

In February 2024, we closed our third round of investment worth 15 million euros! This has been led by the renowned international investment fund Creandum, with the invaluable support of our partners Samaipata, 4Founders Capital, VentureFriends, Hugo Arévalo and Martin Blessing.

As a Customer Success Manager, you will work together with our Sales, Implementation, Product and Customer Ops teams. We pride ourselves on working in an evolving and agile environment, with day-to-day interaction with every member of the team. No bureaucracy or hierarchy. We rather give you space to build, to collaborate and to create value and direct impact to our users. We love to find team members that challenge and question the features they are working on.

What will you do?

  • Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand and effectively use our SaaS product.
  • Customer Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
  • Customer Support: Provide timely and effective support to resolve customer issues, coordinating with internal teams as necessary.
  • Customer Advocacy: Advocate for customers' needs and feedback within the company, ensuring our products continuously meet their evolving requirements.
  • Performance Tracking: Monitor customer health metrics and proactively address potential issues to prevent churn.
  • Upselling & Renewal: Identify opportunities for upselling and ensure successful renewals by demonstrating the value of our products.

What are we looking for?

  • Experience: 3+ years of experience in customer success, account management, or a related field, preferably within the SaaS or financial technology industry.
  • We are looking for a hybrid profile willing to work with different teams and have a global impact. You need to be able to understand the big picture.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information.
  • Customer-Centric Attitude: A strong commitment to providing exceptional customer service and satisfaction.
  • Problem-Solving Skills: Proactive and analytical mindset with the ability to identify issues and develop practical solutions.
  • Technical Aptitude: Comfortable with technology and quick to learn new software and tools.
  • Bachelor’s Degree: A degree in business, finance, or a related field is preferred.
  • Languages: Working proficiency in English & fluent in Spanish

What comes with working at Embat?

  • We offer a platform that allows you to reach your professional and personal goals.
  • A competitive salary according to the project and responsibility.
  • Hybrid working setup & flexible schedule
  • Latest technology of your choice to do your impactful work with.
  • Access to private health insurance with Sanitas
  • Access to salary on demand, restaurante card, transport card, and kindergarden checks through Payflow
  • Career progression - Twice-yearly performance reviews
  • An opportunity to work hand in hand with our founders who built their careers in Investment Banking at J.P. Morgan for more than a decade.
  • 360º development - through internal and external talks, sponsored conferences and many more to come.
  • Team Buildings plans