Now we are looking for an Onboarding & Solutions Consultant to join our Customer Success team.

💪🏻 What You'll Do

You’ll be embedded in the Customer Success organization, doing new customer onboarding and supporting our sales team by leading POCs (proof-of-concepts), technical scoping, and joint calls with sales.

Customer onboarding (~60%)

• Kick off new customer implementations: map their CRM / RevOps setup, identify integration points, define data flows, and design prompt logic.
• Act as the technical liaison between the client’s operations team and internal product/engineering, resolving issues or blockers during ramp.
• Deliver training and best-practice guidance to client users on list building, campaign logic, and prompt usage.
• Create and maintain onboarding documentation to help us scale and improve our self-serve program.
• Monitor early usage, surface adoption/integration risks, and help the client cross the “first value” milestone.

Support POCs & technical sales (~ 40%)

• Participate in discovery calls with prospects: understand their systems, constraints, workflows, and pain points.
• Design scoped POCs that show how Genesy can integrate into their tech stack and drive impact.
• Lead technical calls alongside sales: answer integration questions, explain prompt best practices, and set expectations.
• Build and reuse solution artifacts (integration blueprints, prompt recipes, sample flows) to accelerate future POCs.

What We’re Looking For

🔎 Must-have:

• Native Spanish and fluent English
• 2+ years in a customer success/account manager/solutions engineer role in SaaS (especially pre-sales or onboarding).
• Strong familiarity with RevOps tooling and processes (lead/contact/account models, campaign logic, segmentation, triggers).
• Hands-on experience in prompt design: chaining, context windows, fallback strategies.
• Clear communicator: able to translate technical / integration trade-offs to non-technical stakeholders.
• Problem-solving mindset and ability to juggle multiple projects in a fast-moving environment.
• High product empathy: able to spot when customers’ needs conflict with product/performance constraints, and propose alternative designs.

📍 Barcelona-based or open to relocating to our vibrant city.

➕ Nice-to-have

• Work experience in AI / conversational agents SaaS products.
• Basic logic prototyping (e.g. in no-code tools) to test small workflows.
• Italian or French

What We Offer

💰 Competitive salary tailored to your experience.

🎯 Enticing performance bonuses that you won’t see anywhere else.

💳 Flexible remuneration through Cobee.

📅 Short Fridays all year round and extra days of vacation for your birthday and Geneversary.

🏋🏻‍♂️ A discount on a premium gym (with spa access) just a step away.

🍏 Free fresh fruit every day to help you care for your health.

☕ Free coffee to keep you energized.

🍴 A discount at a beachfront cafe where you can also get daily menu deals.

🏖️ Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.

🌊 Direct beach access to take breaks by the sea and recharge.

📚 Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

🚀 Career growth opportunities, as we won’t let your dedication and results go unnoticed.

🎉 Team gatherings and celebrations, because we love to build connections and celebrate achievements together.

👨‍💻 A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.