About the role

You’ll own the first and most critical phase of the customer journey: turning new customers into confident, active users who reach first value fast.

This is not a “product demo” role. It’s a consultative, execution-focused onboarding role at the intersection of outbound strategy, product adoption, and customer success.

• Own customer onboarding end-to-end
  Lead kick-off and onboarding sessions, guiding B2B customers through the implementation of Genesy within their outbound sales process.
• Advise on outbound strategy and execution
  Support customers with ICP definition, list building, campaign structure, and outbound best practices to help them generate pipeline.
• Drive time to first value
  Monitor early usage, identify adoption or integration risks, and proactively unblock customers until they achieve their first meaningful results.
• Build scalable onboarding assets
  Create and improve documentation, guides, and training materials to strengthen our self-serve and scaled onboarding programs.
• Act as a customer feedback loop
  Work closely with Product, Sales, and CS to surface recurring friction, insights, and opportunities to improve the platform and onboarding experience.

About you

• You have a strong understanding of how B2B outbound actually works end to end (ICP → list → campaign → replies → meetings) and can diagnose where it breaks.
• You optimize for speed to first value, not feature adoption. You know how to move customers from setup to real execution fast.
• You’re confident leading video calls, guiding decisions, and pushing customers to take action, not just explaining the product.
• You can quickly spot adoption or execution risks and focus on the few actions that will unlock progress fastest.
• Startup mindset: ownership, curiosity, and willingness to learn fast.
• You’re fluent in both Spanish and English (C1).
• Based in Barcelona and available to work from the office 5 days/week (with flexibility when needed).

Nice to have

• Experience in SaaS, startups, or fast-growing environments.
• Familiarity with key SaaS metrics: ARR, NRR, Churn.
• Additional languages (Italian or German).

What we offer

💰 Competitive salary tailored to your experience.

🎯 Enticing performance bonuses that you won’t see anywhere else.

💳 Flexible remuneration through Cobee.

📅 Short Fridays all year round and extra days of vacation for your birthday and Geneversary.

🏠 Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)

🌎 Full Work From Anywhere weeks during August & End of the year.

🏋🏻‍♂️ A discount on a premium gym (with spa access) just a step away.

🍏 Free fresh fruit every day to help you care for your health.

☕ Free coffee to keep you energized.

🍴 A discount at a beachfront cafe where you can also get daily menu deals.

🏖️ Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.

🌊 Direct beach access to take breaks by the sea and recharge.

📚 Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

🚀 Career growth opportunities, as we won’t let your dedication and results go unnoticed.

🎉 Team gatherings and celebrations, because we love to build connections and celebrate achievements together.

👨‍💻 A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

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✨ If you’re not sure you meet 100% of the requirements — we still want to hear from you.
Research shows that candidates from underrepresented groups often self-select out even when they’re a strong match. If this role excites you and you believe you can have an impact at Genesy, we encourage you to apply.