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Customer Success Manager



Mexico City, Mexico
Posted on Thursday, July 4, 2024

Customer Success Manager, (f/m/x) - Remote - Mexico - SaaS/Greentech/Fashion

If you happen to have an interest in sustainable fashion, start-ups, and SaaS you're going to love this job.

What you will do:

You’ll join a globally distributed CSM team and your focus will be on our enterprise fashion and textile partners in the US and Latin America.

You will:

  • Manage customers by proactively ensuring project success with the implementation of the retraced platform
  • Support these customers by defining a clear quarterly framework, and a success roadmap that has KPI-driven goals to be achieved and evaluated together
  • Plan and execute the activation of customers' supply chain networks
  • Be the first touchpoint for customers and their network in case of problems or specific needs
  • Understand the needs and problems of brands and suppliers to transfer insights to the product development team
  • Identify up-selling opportunities within existing customer networks

What’s in it for you?

  • Working as part of a modern, international team with the joint mission of making the fashion industry more sustainable
  • A position where you will have the opportunity to advance your career
  • Generous holiday allowance
  • Paid business travel to Europe for team and client visits
  • A company where values are lived, not just talked about
  • Being part of a dynamic, young company where your ideas will be taken on board and implemented
  • Become an expert in your field and grow with the company
  • Being granted a high level of personal responsibility and independence
  • Flexible, hybrid & remote working options
  • Excellent salary and annual bonus

Who you are

  • You have multiple years of experience in a customer-facing B2B position and a proven track record of working with enterprise clients
  • Expertise in the Fashion and Textiles Industry with a deep understanding of the supply chain
  • You are a communicator by nature, you like dealing with people and solving problems
  • You are tech-savvy and have excellent project management skills
  • You understand the importance of an SLA-driven approach and how that impacts the business as a whole
  • The working language is English but Spanish would be nice to have
  • If you have existing experience working in SaaS relating to fashion & textile supply chain, CSR/ESG or Clean-Tech this is highly desirable

Retraced was born in 2019, in Düsseldorf, Germany with the vision to create a global ecosystem to drive sustainable change in the fashion industry by enabling transparent cross-company collaboration.

With over 50 employees globally, and €8.3 million raised so far, our award-winning platform is the world’s first and leading cloud-based supply chain sustainability management system.

Retraced enables fashion and textile companies to digitize and trace their supply chains, ensuring compliance with legal and voluntary sustainability standards through an end-to-end platform. Our 360° compliance and sustainability management solution includes traceability, risk analysis, CAPA management, and transparent consumer communication through our Digital Product Passport feature.

Currently, Retraced connects over 10,000 suppliers with hundreds of fashion brands, including Victoria's Secret, Desigual, Calzedonia, Marc O'Polo, and Brownie. For more information, visit www.retraced.com.