Junior Customer Success Manager, (f/m/x) – Remote - China – SaaS/Greentech/Fashion

Communicating directly with the world's most sustainability-focused fashion and textile businesses, you will have a talent for identifying problems, breaking them down, and finding solutions. By understanding our supply chain transparency platform and our values, you will bring success for your clients, yourself, and the company in its mission to scale globally.

What you will do:

You’ll join a globally distributed CSM team and as part of our growing APAC team, your focus will be on supporting fashion and textile partners in the region.

You will:

• Manage customers by proactively ensuring project success with the use of the retraced platform
• Support these customers by defining a clear quarterly framework, and a success roadmap that has KPI-driven goals to be achieved and evaluated together
• Plan and execute the onboarding of manufacturers and suppliers of customers’ networks
• Be the first touchpoint for customers and their network in case of problems or specific needs
• Understand the needs and problems of brands and suppliers to transfer insights to the product development team
• Work with the marketing team on customer success cases and communication campaigns
• Identify up-selling opportunities within existing customer networks
• Support same region senior/customer success managers for overall account management

What’s in it for you?

• Working as part of a modern, international team with the joint mission of making the fashion industry more sustainable
• A position where you will have the opportunity to learn on the job and advance your career
• 24 days paid holiday
• A company where values are lived, not just talked about
• Being part of a dynamic, young company where your ideas will be taken on board and
  implemented
• Being granted a high level of personal responsibility and independence
• Flexible & Remote work
• Bi-annual team events with paid travel to Europe
• Excellent salary

Who you are

• You have existing experience in a customer-facing B2B position
• You are a communicator by nature, you like dealing with people and solving problems
• You are tech-savvy and have excellent project management skills
• You understand the importance of an SLA-driven approach and how that impacts the business as a whole
• Experience working in B2B Fashion, Textiles, or Supply chain is a requirement
• Experience in SaaS an advantage
• You speak fluent Mandarin and a good standard of English

Retraced was born in 2019, in Düsseldorf, Germany with the vision to create a global ecosystem to drive sustainable change in the fashion industry by enabling transparent cross-company collaboration.

With over 65 employees globally, and over 20€ million raised so far, our award-winning platform is the world’s first and leading cloud-based supply chain sustainability management system, complete with all CSR capabilities that empower fashion and textile companies to connect all stakeholders in their global supply chains on one network and ensure efficient sustainability data exchange, collaboration, and communication between parties.

This allows them to take action and implement strategies to achieve more sustainable and responsible production practices. The information gained can be shared internally within the company and externally with authorities, customers, or business partners.

Find out more about Retraced through our website here: https://www.retraced.com/

Or stay up to date by following us on Linkedin here: https://www.linkedin.com/company/retraced/